Terms of service

Tems of Service 

Last updated: 25 January 2026

Loom & Tide respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make use of our website, www.loomandtide.co.za.

  1. Personal Information We Collect

We may collect and process the following personal information:

  • Full name and surname

  • Email address

  • Contact number

  • Delivery and billing address

  • Order and purchase history

  • Correspondence sent to us (via email, WhatsApp, or contact forms)

  • Technical information such as IP address, browser type, and cookies

We only collect personal information that is necessary and relevant to provide our products and services.

  1. How We Collect Your Information

Your personal information is collected when you:

  • Place an order on our website

  • Subscribe to our newsletter

  • Contact us via email, WhatsApp, or contact forms

  • Browse our website (via cookies and analytics tools)

  1. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Communicate with you regarding your orders or enquiries

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and customer experience

  • Send marketing communications only if you have opted in

We will never sell or trade your personal information.

  1. Sharing of Personal Information

We may share your information with trusted third parties only when necessary, including:

  • Courier and delivery partners

  • Payment service providers

  • Website hosting and technical service providers

These parties are required to treat your information confidentially and may only use it for the purpose for which it was shared.

We do not store or process your credit or debit card details directly.

  1. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Enhance your browsing experience

You may disable cookies in your browser settings, but this may affect website functionality.

  1. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

  1. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

  1. Your Rights in Terms of POPIA

You have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

E-mail address: loomandtide@mweb.co.za

  1. Marketing Communications

We will only send you marketing communications if you have opted in.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

  1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Loom & Tide
📧 Email: loomandtide@mweb.co.za
📱 WhatsApp: +27 73 904 4762

🌐 Website: www.loomandtide.co.za

This Privacy Policy was drafted by an independent third party using publicly available information. No warranties are given, and no liability is accepted for reliance on this document.