Privacy policy

Loom & Tide

Last updated: November 2025

Loom & Tide is committed to protecting your personal information and respecting your privacy.
This policy explains what information we collect, how we use it, and the choices you have when interacting with our website and brand.

Information We Collect

Information you provide to us

We may collect personal details when you:
• Contact us through our website or email
• Place an order
• Sign up for our newsletter
• Send us a message on WhatsApp or social media

This may include:
• Name
• Email address
• Phone number
• Delivery address (if applicable)
• Order details
• Any message or enquiry you send us

Information collected automatically

When you browse our website, we may automatically collect:
• IP address
• Device information
• Browser type
• Pages viewed
• Basic analytics data

This helps us improve site performance and customer experience.

How We Use Your Information

We use your information to:
• Respond to enquiries and customer support requests
• Process and deliver orders
• Improve our website and user experience
• Share updates, news, or promotions (only if you opt in)
• Keep records for tax and legal purposes
• Prevent fraud or misuse of our services

We only use your information for purposes directly related to Loom & Tide’s business.

Sharing Your Information

We do not sell or trade your personal information.

We may share necessary information with trusted service providers, such as:
• Couriers and delivery partners
• Payment providers
• Website hosting and analytics tools
• Email newsletter services (if applicable)

These partners only receive the information required to perform their function.

Cookies and Tracking

Our website may use cookies or similar technologies to improve browsing, track website performance, and remember user preferences.

You can control cookie settings through your browser at any time.

How We Protect Your Data

We take reasonable measures to protect personal information from loss, misuse, or unauthorized access.
Your data is stored securely and only accessed when necessary.

Your Rights

You may request to:
• Access the personal information we hold about you
• Correct or update any details
• Delete your information (unless required for legal reasons)
• Opt out of marketing at any time

Simply contact us at: loomandtide@mweb.co.za

Links to Other Sites

Our website may contain links to external websites (such as WhatsApp, Instagram, or payment portals).
We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be published on our website.

Contact Us

For privacy queries or data requests, contact:
Email: loomandtide@mweb.co.za
Business Name: Loom & Tide