Refund policy
Return & Refund Policy
At Loom & Tide, we want you to love your purchase. If your new piece isn’t quite right, we are here to help with returns and exchanges.
Return & Exchange Window
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Items may be returned for a refund or exchanged within 7 days of the delivery date.
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To be eligible, items must be in their original condition: unworn, unwashed, and with all original tags attached.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
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Items marked as “Sale.”
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Items that show signs of wear, perfume scents, or makeup marks.
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Custom-made or personalised orders.
Exchanges
If you need a different size or colour, please contact us at loomandtide@mweb.co.za.
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Exchanges are subject to stock availability and inspection.
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Once we receive the item you wish to return, it will be inspected, and upon approval, the replacement will be shipped
Refunds
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Once your return is received and inspected, we will notify you via email or Whats App.
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Approved refunds will be processed back to your original payment method within 5–7 business days.
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Please note that shipping costs are non-refundable.
Shipping Your Return
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Customers are responsible for the cost of return shipping, except in cases where the item arrived damaged or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without one.
Damaged or Defective Items
If your item arrives incorrect, please email us immediately with a photo of the defect so we can resolve the issue right away with a replacement or full refund.
Contact Us
For all return requests, please email us at loomandtide@mweb.co.za and include your order number, full name, and contact telephone number.